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| Home >> Handheld & PDA Reviews: PalmOne IIIx Handheld | ||||||||||||||||||||||||||||||||||
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User Submitted PalmOne IIIx Handheld Reviews (cont...)Date: 2000-02-24 Serious design flaw hinders reliability I am a first time owner of the Palm IIIx and I am currently searching for an alternative. I received my Palm IIIx as a gift about 7 months ago, and I have lost all of the data in my organizer 8 times. I am an active professional in the television industry and I travel to remote parts of the world for weeks at a time. I have been away from my computer (to HotSync and restore the data) all but one time and have been left without vital professional and personal contacts as well as lost all new contacts and production memos and notes. I have determined the cause of the failure. If you own a Palm IIIx and have it with you, follow along with me. Locate the battery compartment on the back of the unit. Open it up and look at the way the compartment is designed to have the batteries installed. The top AAA battery slot is designed such that the positive end of the battery (the one with the 'bump') must maintain contact with a wire coil. What happens is this. Let's say you have your Palm IIIx in your purse, briefcase, backpack, fannypack or WHEREVER. If you drop your bag, set it down a little too hard, or even RUN with it, chances are that the contact coil will slip off of the positive terminal on the battery and you'll lose all of the memory in your organizer. First and foremost, I CANNOT BELIEVE that 3Com allowed this product to be released with such an incredibly inept design flaw. Second, I can't believe that they didn't install a back-up battery to which the organizer defaults in cases of lost power for ANY reason (let alone because the inherent design of the product leaves it prone to losing power and therefore data). Finally, 3Com Customer Service has done NOTHING to respond to my repeated attempts to bring this to their attention and ameliorate the situation. The Palm IIIx is SUPPOSED to be a powerful tool for powerful people. I'd be surprised if the execs at 3Com would utilize their own product. Date: 2000-02-20 First Time Buyer - Palm IIIx I finally purchased a Palm, and haven't looked back. Never late for an appointment and I always have peoples address and phone number on hand. Well worth the $230. Would have been 5 stars, but I was disappointed with lack of Netscape Communicator support. Technical Service was of little help, replying with "canned" instructions on how to set up mail (using MS Outlook Express). I changed over to MS for my mail (so much for the federal lawsuit) and I could then sych my mail (after upgrading to version 5 MS-OE). Now, then the reason I bought Palm IIIx over visor and other Palm products was due to various reasons. I did a intense research to find out which product would best fill my needs. Visor had the cool design going and maybe cool features like modules that can be added to turn your visor into mp3 players, etc. But from what I found out, these feature were not being fully utilized just yet (maybe in one more year someone said). The reason I went w/ IIIx over other versions (e.g., V, VII) was because it had 4 megs of memory plus the price was right. I've downloaded a lot of programs and installed them into my palm w/ ease. I've only had a problem once and that was when my palm was HotSync(ing) w/ my computer and something happened and it kind of froze. However, I was able to "soft reset" easily by pressing that little button in the back. Overall, this is an excellent all around product even for a first time user, like me. -bingolian First, WinCE devices were ruled out. They're just too darned expensive to justify being able to listen to media files and have your batteries run out every other day because of the power drain from the color display. Plus, I'm sick and tired of Windows. I wanted something new. That leads to the Palm platform. Next question: Palm or Handspring? I asked a friend who bought a Handspring about a month ago. "Don't do it," he said. "I spend more time fixing this thing than I do using it for any relevant purpose." Well, that left the 3Com Palm series. Now, do I get the Palm IIIx, the Palm V, or the Palm VII? The Palm VII is just to darned expensive. It's up there with the WinCE devices, and I just don't have the need (or the desire) to be able to 1-Click stuff from Amazon.com while I'm in the middle of the Sahara. If I'm going to shell out that kind of money, I may as well get a Cassiopeia, or whatever it is called. I liked the looks of the Palm IIIx, but I had to wonder why the Palm V was consistently outselling the IIIx. After a little research, I can't believe that anybody would shell out another $100 for a Palm V. Your hard-earned B. Franklin gets you a smaller, fancier case and no capacity for memory expansion. I settled for a Palm IIIx, a leather case, some styli, and Tiger Woods Golf, and ending up spending $250. I no longer need to carry around the 10-pound paper organizer that used to store my life history and marked me as obsessive-compulsive (or just plain disorganized). I can take notes and schedule meetings on the bus. And I can play a round of golf without leaving the comfort of my own bathroom. George Jetson and Sigmund Freud would be proud.
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