Manufacturer: Puma Technology ESRB Rating: Platform(s): Windows NT, Windows 98, Windows 95 Release Date: October 23, 2000 Average Rating: 3 out of 5 Stars

Retail Price: $69.95 Online Sale Price:

User Submitted Intellisync 4.0 Reviews (cont...)

Intellisync (trial version off their website) works a dream. Easy to configure; mail syncs as for any other folder. Copes with multiple users. Feels solid.

Date: 2002-05-28
Poor Customer Support!
Since day one of downloading the s/w for the internet, I have not been able to get it to synchronize as advertised with Outlook (bi-directionally). I made several attempts to get this resolved with their online support staff to no avail. They essentially gave up and referred me to their telephone support staff, who then wanted me to buy a srevice "tag" in order for me to get help (now that this problem had dragged on past their stated 45 day warranty period). The manager of support (Howard) would not budge from his stance that after 45 days, there is phone support given without a $19 service tag being purchased by me... he did not care that their online support staff could not resolve my problems when I first asked for help. I would not recommend any products offered by this company because of thier poor customer relations.

Date: 2002-04-25
Buyer Beware - Terrible operation and no support
I cannot speak for other programs Intellisync claims to support, but I can say my experience with transferring between Intellisync and Lotus Notes has been one of the worst I have had. As a systems person with over 15 years experience, that's very bad.

It is true that it installs easily, but it is totally unreliable and unpredictable in its behavior when synching your Palm appointments with Lotus Notes 4.5 calendar.

Our office purchased one copy and tested it for several days. While its functional design could be improved, it seemed to work acceptably. After we bought six copies, erratic behavior started appearing in our original test installation. We have had similar problems with a second installation.

Please refer to A Sofware User from Buffalo for a good account similar to our experiences. Tech Support has *never* responded to our e-mails. We were so fed up at that point that we have not pursued it further and are writing this up as a loss.

You cannot selectively accept or decline changes. This results in duplications that you either have to live with or manually delete in the Palm or in Notes. Sometimes appointments aren't picked up at all. There seems to be no consistency to the behavior to let us diagnose the problem. There is a Re-synch option to re-do from scratch, but it doesn't work consistently, either. We have had to uninstall and reinstall IntelliSTINK (as we now call it) and sometimes even the Palm Desktop software to correct inconsistencies. But again, this doesn't last.

I am always a little uncomfortable reading strong negative reviews because I wonder if the reviewer simply didn't follow instructions and is unfairly venting. In this case, several different people with years of PC experience have worked with this software, thoroughly studied the documentation, and tried a host of approaches to get acceptable operation. As a systems office, we know you can't find perfect software, so we weren't expecting perfection in this.

Unfortunately, this is so flawed and aggravating to work with that I would urge you to look elsewhere. Since there are a number of positive reviews, though, you may find it works for you, but definitely try the software for your particular setup before you buy it. And be sure to test it heavily. It may appear to work fine at first, but repeated use seems to lead to problems. Plus, based on other negative reviews of the support, you're not going to get much help from PumaTech.