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| Home >> Handheld & PDA Reviews: Intellisync 4.0 | ||||||||||||||||||||||||||||
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User Submitted Intellisync 4.0 Reviews (cont...)Date: 2001-09-20 UN-Intellisync 4.0 Doesn't work with my PalmVIIx and compaq with Win 2000 pro AT ALL. I would be thrilled to give the complete package to someone @ 50% OFF just to get it off my shelf. I use EasySync 3.0a from Lotus. It works great! gene Date: 2001-08-28 Try it before you buy it. A 30-day trial version is available for download directly from Pumatech. Then buy it from Amazon. This is the only single user software I've been able to locate which will synchronize a Palm with Lotus Notes. I got the Palm for my wife (a power user by the looks of it), but in order to be practical it had to be able to download all of her calendar from Lotus. She's not a technophile; I was afraid she'd be annoyed (she loves Franklin Planners) with buttons and wires. She loves it. But it was Intellisync that made it practical. Installing Intellisync was easy and trouble free. She has no trouble at all plugging in the Palm via its HotSync cable and hitting the synchronize button on the cable plug. Upon doing this, the Palm "wakes up" and the PC wakes up, (Lotus doesn't even have to be running!). Intellisync then begins its job of comparing the Palm's database with Lotus' and vice versa. Before updating either, it displays a report on the PC and asks for confirmation. Any conflicts are resolvable at this time (i.e. the same person's address being changed in both Lotus and the Palm, which one should be kept?) All her appointments are copied (even all day events). The same for her personal address book under Lotus, and To Do items. The Palm isn't enabled for e-mail, so this isn't an issue. The software that ships with the Palm is adequate for synchronizing with Outlook 2000. Intellisync plus the Palm allow her to synchronize Lotus Notes at work with Outlook at home. We only had to purchase an extra HotSync cable. The details: Palm m100; HotSync serial cable; Intellisync 4.0; Lotus Notes R5 (5.0.2a); Windows 95 running on Gateway 300mhz Pentium. Date: 2001-08-26 Nicely done with unavoidable complexity After playing around with this thing for a while, I use it for my Novell GroupWise address book but nothing else. Actually, you must synchronize through it for everything, but for all of the other applications I just tell it to synchronize with my Palm desktop, as before. I could use it for other applications; I just don't, because I ran into more trouble (with GroupWise, not with Intellisync) than it's worth. This product tries to do a lot, synchronizing with a variety of different applications (e.g., Outlook). You probably wouldn't be interested in this at all if you weren't using some application other than Palm desktop already. This leads to unavoidable complexity, with all the different tricks and quirks involved in the several applications supported. I don't know that anyone could improve significantly upon the way Intellisync copes with this, applying common sense and providing just about the right number of options (more would just add perhaps unnecessary additional complexity). But don't buy this unless you are prepared to spend at least a moderate amount of time mastering details, reading the manual or at least systematic trial and error, etc. Date: 2001-06-30 Doesn't Sync Palm m500 With Groupwise I had been using Intellisync 4.0 to sync my Palm III with Groupwise and had no problems with it. I recently purchase a Palm m500. When I tried to sync it to Groupwise using the USB cradle I would get an "Can Not Find API" error. I then turned on the wait forever feature on my Palm m500. With the wait forever on Hotsync would go into a "Not Responding" state when I tried to sync with Groupwise 5.2. In both cases I was able to sync with the Palm Desktop using Intellisync without a problem. I checked Puma's web site and found information that 3Com was aware of the problem and working on a patch. I chatted with a 3Com customer service representative. She stated that the problem was that Intellisync couldn't respond fast enough, due to the speed of the USB cradle, causing Hotsync to time out. She told me that Puma needed to fix their software. I e-mail Puma and they confirmed that the problem was with their software. They did not indicated that they had any plans to resolve the problem. I then purchased a serial cradle for my Palm m500. But, the problem with Hotsync going into a "Not Responding" state when syncing with GroupWise continued to happen no matter what I did with the speed settings in Hotsync and on my Palm m500. Luckly, I was able to export my address book from GroupWise and import it into the Palm Desktop. I was not able to export my appointments and tasks from GroupWise, so I have to enter all my appointments and tasks manually into my Palm m500. Their are to morals to this story : (1) Read the compatibility/functionality sttements BEFORE you buy and (2) try not to do business with customers service orgs who care only about $.....not customers satisfaction.
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