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| Home >> Handheld & PDA Reviews: Hewlett Packard Jornada 720 Handheld PC | ||||||||||||||||||||||||||||||||||
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User Submitted Hewlett Packard Jornada 720 Handheld PC Reviews (cont...)Date: 2001-12-28 Excellent Handheld I can't say enough about this handheld. I needed something that would allow me remote access using terminal services, but I was tired of draggin my Latitude notebook around. With a keyboard you can actually use, a built in modem, and a slot for my wireless card, the Jornada is awesome. I would definately reccomend it fro IT Professionals or anyone wanting a handheld computer without having to tap the screen to type. Date: 2001-11-13 Optimal performance for a small machine WOW! 206 mb of memory on that thing! I love it for typing and it is wonderful to have around! IT IS WORTH YOUR MONEY! Date: 2001-08-31 Almost returned, now I'm a big user. I wanted something that would travel and let me keep my business in order and allow me to write personel letters etc... But starting this review I want to be honest. The HP-720 is an expensive speciality device being neither laptop or pocket device, but for what I wanted to do it seemed the only choice.(I didn't want to lug around all that laptop suitcase of bits and pieces...plus the battery life on the laptops make them near useless if away from a plug). .... Anyhow to my thoughts: PROS: It's small, powerful, battery really does last 7-9 hours, does everything music,word processing( with spell check), surf the net,calander,task,contacts,voice recorder and as an excessory to my desk computer automatically syncronizes everytime I drop it into the charging/communications cradle that it came with.Also when you hit the "on" button it's on right then...no boot up time. Easy to set up and run...physically a tough little machine.I can say with confidence that I do schedule and have access to more data when I need it than I ever thought possible.It has freed me up considerable. I don't know if that will apply to everyone else as I am self employeed and out of the office alot, but for me it has actually done more than I thought it could. Cons:I bought 256 meg compact flash card (if you want lots of MP3 music you'll need it) so with that I'm at over a [price]. You could buy a laptop with that.The keyboard IS NOT touch typeable!You can type and fast, but it's with two fingers. I do type letters so it's ok, but I almost sent it back when I got it because of that.Last they're not alot of extra programs out their for the HP_720. I'm no computer guy, but I believe it has to do with the ARM processor. I have found games, JPEG viewers etc... as freeware ....but they were few and far between. So all that great Palm stuff and CE software doesn't necessarily have a version that works on the HP-720. Overall I would recommend it to anyone who needs the keyboard but doesn't want to be tied down with a laptop. For me I wouldn't trade it now that I've had and used it for a [price] laptop. And yes while the games and extra software is limited. There was enough for me (10 games, a picture viewer and a book reader). The only advice I have about buying is that this machine is great if you have the specific needs it can address. For me I would buy another because I value size and battery life over other features . Date: 2001-08-24 Once again I bought my first HP Jornada 720 1 year ago. At the begining it was difficult to get used to the small screen, tiny keyboard.... but once I spent some time working with it it became an amazing tool for my day to day business activity. I have a lap top too but with my Jornada I even leave my laptop in my office. Unfortunately my Jornada was stolen from my car in Miami. One month later I bought once again a new one. As you see I am, at the moment, a happy customer. My only concerns right now with my Jornada: I do not have a clue of how to use my [internet] account plus sometimes I find a little bit slow the sync. process with my laptop..... not everything is perfect. Date: 2001-08-09 Strike Three - Your out! I am not somebody who is hasty is making large purchases, especially in regards to computers. I have spent the last year researching handheld PCs; reading everything I can get my hands on. In addition, I have talked to numerous computer experts for clarification, input, and advice as to the best product for my money (which I work hard for). I was excited when I finally decided on a Jornada720. It cost significantly more than I had originally intended, but I was absolutely positive that it was the product that would best suit my needs. Given this, I willingly agreed to the price with the sincere intent to purchase a variety of accessories to maximize its potential. STRIKE ONE: I received my first Jornada by mail approximately two weeks ago. When I opened up the box, I was impressed that the unit was actually smaller and lighter than I had imagined. I carefully read the instructions and followed them step-by-step only to discover that something was wrong. Immediately, the DC plug indicator light was not functioning as indicated in the manual. I continued on, thinking "It's just a light, it can be fixed." Everything else seemed okay, so I moved on. When I started to work with the ActiveSync software, it became apparent this was no small problem. Repeated pop-up warnings of battery failure were urging me to plug in the Jornada...only it had beem the entire time. So I called HP tech support and explained my problem in detail. Their advice...exchange it for a new one. At this point I was disappointed, but chalked it up to buying a tech device via mail. I jumped on Amazon.com and filled out the online return form (a cinch). I repackaged the product and made it clear I needed one shipped overnight so I could receive my new one in time to use at work (the intended purpose). I was sure it would not arrive in time, since I hadn't spoke with a live person about the matter. I was wrong...today, less than a week later, my new Jornada arrived. I was impressed. STRIKE TWO: I opened up the package, being especially careful to save all the packing boxes and materials (just in case). Once again, I followed the directions to the letter, even double-checking because I didn't want a repeat incident. This time the DC indicator light was on...outstanding. My doubts just starting to drift away, I began the next phase(product registration). Nothing...dead...black screen. I tapped the on/off button, still nothing. STRIKE THREE: Once again, I found myself calling tech support. As always the 24-7 staff was friendly, but couldn't do much to help...another internal problem in the unit. Their advice...send it back to Amazon.com or let HP fix it. I asked to speak to a supervisor because I feel HP has a responsibility to figure out where the quality control problem is. Not to mention their product had now cost me considerable time, money, and stress. Let's just say I was far from impressed with the customer service...which we as customers pay a lot of money for in the end. This isn't the first time HP products have not lived up to my expectations or the reviews I have read. For me personally, they just struck out. I will never purchase another HP product as long as I live and I intend to share the experience with my friends and family. This time I will exchange my Jornada for a Compaq with total faith that Amazon.com takes care of customers!
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