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| Home >> Handheld & PDA Reviews: HP iPAQ 5555 Pocket PC | ||||||||||||||||||||||||||||||||||
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User Submitted HP iPAQ 5555 Pocket PC Reviews (cont...)Date: 2004-05-30 Sweet but high maintenance This thing is full of promise, the finger print recognition works great. The capacity and speed are breathtaking. Opps forgot to mention the 5 times daily soft reset, the battery life, the finicky software (not 3rd party either). $200 screen replacement if dropped. Then there is customer service. I'm not sure who is getting seviced during these manic episodes but it sure as heck isn't me. Most of these guys are not named Mike, Dave or Mary. They are definitely struggling with english as their third or fourth language. No offense to people who are multilingual but these people are not helpful, don't care and seemed to be ex Burger King workers. HP has a great product, too delicate but no support. I would save your money. Date: 2004-05-29 ABSOLUTE JUNK!! This product has nothing but problems. Faulty battery.... Pour technical support. Limited warranty of only 90 days for software (beware this is a mayor problem), and 6 months for hardware. I spend 2 hours with a technitian somewhere in India, and not only did I loose all of my data, but now the handheld does not ever turn on. Now I have to send the handheld for service and after it is return try again to resolve the connectivity problems that I was having. Do your self a favor DO NOT BUY THIS PRODUCT!! Date: 2004-05-28 Horrible customer service. Unreliable device! Pros: The product is great when it works. It has all the awesome functionsw that you can find in a little device like this. It is very user friendly and when you purchase a SD card, you can store music, pictures, and other files that you could use. Not only that, the GPS system works quite well (again, when it works...) Cons: The device failed within a 2 week period. I send it in for "review". Came back with a bill for over $300 and said that I dropped the device. Unbelieveable, I did not drop the device, the connector to recharge/sync stopped working. Well...dealing with their customer service was like hell. I would highly recommend that you STAY AWAY from this product unless you can are technically familiar with these devices. Otherwise don't expect much help from the customer service. Date: 2004-05-06 HP IPAQ 5555 Lacks Service and Support HP engineers developed an acceptable product in the IPAQ 5500 series handheld computers. It has many features and capability for many add on features. This is all overshadowed by the lack of customer support. The devices also have a serious reliability ans survivability problem. One drop and your system is out of alignment and you quickly find yourself bogged down in HPs customer support system. They seem to have contracted out customer support to a company in another country and the folks you talk to have no expertice or interest in customer service. If you pursue the issue up the corporate complaint system, it only gets worse. This could be a good product, but with a serious lack of customer support and a very fragile product, you would do well to look elsewhere. If I ever get mine back from IPAQ repair, it will go up for sale and I will look at the new Toshiba handhelds. Date: 2004-05-05 WOW!!!! THIS THING IS AWESOME!! I just bought this thing from Amazon and all I can say is WOW!!!! This is probably the best purchase I have ever made. This thing is everything I ever expected and more!! It's very easy to use as well! I have bought other brands before, and this one just blows everything else out of the water! I have to say, everyone out there who is thinking of buying this, stop thinking. I bought it and I am extremely happy with it the moment I powered this thing on. YOU ABSOLUTELY POSITIVELY CANNOT GO WRONG WITH THIS PURCHASE! I GUARANTEE IT!!!
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