Manufacturer: Hewlett Packard Model#: H55.55 Weight: 5.19lbs Height: 5..4"     Width: 3..3" Length: " Average Rating: 4 out of 5 Stars	Retail Price: $1,126.08 Online Sale Price:
Features: A powerful and flexible Pocket PC with enhanced security and wireless features Integrated Bluetooth for wireless connectivity both in and out of the office All the benefits of the Microsoft Pocket PC 2003 Premium operating system Biometric fingerprint reader for serious security What's in the box: iPAQ Pocket PC, USB Desktop cradle/charger, AC Adapter, holster with belt clip, lithium-ion battery, getting started poster; charger adapter, hp iPAQ Pocket PC Companion CD

User Submitted HP iPAQ 5555 Pocket PC Reviews (cont...)

Some complain it was too heavy - not when you consider the fact that it is extremely fast and does many feats that a desktop or laptop does.

Set up is so quick that you are using the handheld almost immediately. It charges quite rapidly and found the WiFi in a matter of seconds.

Gripes? I would have given the iPAQ five stars but not having a hard copy of the manual included (it is on the CD ROM and put on your PC) isn't fair. Also, getting it into the docking cradle is a bit of a struggle. However, the fingerprint recognition works great and it really is an amazing piece of equipment.

Date: 2004-02-21
Fantastic Support and Service
I have owned and supported several iPaq models from the 3600 series on up but this has to be my favorite. Everything every customer wanted is already included with this great machine, well except for gps but how many of us need that every day and such. The WiFi is superb and the bluetooth is the best im-plementation I have used so far. The rest of the specs speak for themselves.. huge memory processor speed etc. The only real downfall is slightly below average battery life. I attribute much of this to heavy WiFi useage and the rather small original battery. Greater capacity batteries can be purchased from HP.

I have read others "reviews" of products talking about how poor HPs service and support is. My experience has been exactly the opposite and the same can be said of every person I know who has dealt with HP. In warranty service is fantastic with on average a 3 day turn around... that includes all the ship time from me to them and back. I have occasionally gotten units back the next day after shipping. And yes it was the same unit serial number, scratches and all. They usually seem to just replace the main boards.

As I write this mt personal 5555 is on its way to HP... with an unknown problem. I know this sounds a bit odd to write a positive review during this but the machine and the others have been extremely reliable( they all get extremely heavy useage... 8 to 10 hours a day of actual use). As a side note no unit sent in for repairs had ever had to be sent back again. I think they might spend a little more time testing the replacement boards than the new ones.

Date: 2004-02-14
great features, poor reliability
I would love the ipaqs if I could ever count on them to work. The 5555 is the third ipaq I have owned in the past three years (The company I work for gets them at a great discount, and I don't have to pay for them, which is why I keep getting them)

First off, there are many things to love about this pda. The fingerprint recognition is really cool. It works perfectly for me, and I don't have to worry about remembering a password or having it stolen. The integrated bluetooth and 802.11b is an excellent add-on, and hasn't added to the bulk of the device at all. There is a large amount of built-in memory, the display looks beautiful, the battery is swappable, and there are a lot of nice applications built in.

What disappoints me with every ipaq is the low reliability. It is so poor that I would never personally spend my own money on one of these devices. I typically have to hit the reset button on my ipaq several times per day, becuase under heavy use the thing will freqently slow down or completely freeze up. You can't blame third party apps for these faults, since I am commonly using the standard features of my ipaq when these faults occur.

My first two ipaqs died within about a year of purchase. The first one had a battery go bad, and since it was built into the device I could not swap it myself. The second one just stopped working. I could turn it on, but it basically just gave me a blue screen of death and nothing more.

I love what the ipaqs offer, I just wish HP could get their act together and make them work as they're supposed to.

Date: 2004-02-13
Poor Service from HP/IPAQ
PLEASE read this before you buy an HP IPAQ product so you know how you will be treated if you should have a problem. I own about 6 HP products between IPAQ's, printers and scanners, and I always chose an HP before any other product, until NOW.
I purchased 3 IPAQ's within 2 months. One for myself, my husband, and my father to the tune of $1350! There are days I don't even use my IPAQ, so it isn't abused. My IPAQ froze up on Thanksgiving day of 2003. It would not do anything, so on Monday, I called HP service, they said they wouldn't do anything because the 1 year warranty had expired. I purchased two of the three on Oct. 4, 2002 and this was November! I thought, oh, this product is only good for 1 year of use?
So I talked to a few "higher up's" in the service area and got told that I am on my own. Then I had my husband call up there and they agreed to send us a box with shipping paid so we could send the unit back for them to diagnose the problem. Fair enough. They call within a week and left us a message telling us that the mother board is shot and it will cost $217 to fix. I just got done paying $450 for the product just over a year ago!! You have to be kidding!! This unit was obviously DEFECTIVE from the beginning. And because of a few days of warranty lapse, HP won't step up to the plate and help at all.
So my husband calls back up there and talks to another "higher up" again (because obviously he got further than I did the first time), and her verdict was that HP will not stand behind their product at all. We have to pay the entire bill. Well I will tell you what, I will not fix this HP product, nor will I EVER buy an HP product again. And furthermore, I am in one of the hugest business markets in the world and talk to customers all day long, and I will be sure to tell them of how HP treats their customers. They should stand behind their product, Period!
If they haven't figured it out, PEOPLE make a business and HP's people and policies are ludicrous! If I have a customer that has a problem and is 2 months out of warranty, I will make our manufacturer stand behind their product and fight for my customer's rights!! It is obvious that HP doesn't care about their customers at all. Good to know!! Beware of big business.