Manufacturer: PalmOne Model#: Weight: 5..6lbs Height: .4"     Width: .3" Length: " Average Rating: 4 out of 5 Stars	Retail Price: $299.99 Online Sale Price:
Features: Compact and powerful Palm device with advanced wireless functionality Bluetooth-ready, for wireless email and Internet access 32 MB of memory MP3 and video playback What's in the box: Palm Tungsten T2 handheld, Stylus, Premium Screen Protector, USB HotSync Cradle, Power Supply, Software Essentials CD, Palm Desktop, Palm Photos, Documents To Go 5 by DataViz, Phone Link Updater

User Submitted PalmOne Tungsten T2 Handheld Reviews (cont...)

Well, the Tungsten T2 not only has a color screen but it has the brightest, sharpest, clearest picture around. And you can add background colors so that even the most "menial" program comes alive.

Combine this with the added features such as a voice recorder and PALM has reclaimed its title to the throan.

The T2 also folds down to one of the smallest sizes yet. It is lightweight and compact yet puts up with a lot. It has everything you need (date book, calculator, calendar) and such. Upgrading? PALM's web site walks you through that so with just one Hot Synch and all of your old records are on your brand new T2.

One thing that I noticed but no one else seems to have mentioned is a bit of a drawback. As much of a useless feature as the added slot on the left hand side of the original Palm Pilots were, several designers made cases which used this to hold the unit in place (I never trusted the velcro adhesive - I depend too much on my Palm). This has been taken away (true, it was taken away so that it slides shut to a very small size) but the cases for the unit seem scarse.

That is a minor annoyance because once you begin using the T2, you'll wonder how you ever lived without it.

Date: 2004-01-09
Great Device
It's handy. It's sturdy. It's cool. What more can be said? This is my first handheld, and, after years of denying my deep seated need, certain to be the first of many Palms if they remain true to this design philosophy. Coupled with the Scuba case it's about as useful a gadget as I can imagine (the open Scuba case door gives a handle of sorts for right handers like me). The only minor negative I can come up with (they say i gotta have one...) is the lack of a back button but this is really inconsequential compared to the thing's overall performance.

Date: 2003-12-08
Terrible Disappointment
I have used Palm OS devices for about four years. I recently purchased the TT2. I was excited about the product because it had everything that I wanted from a handheld. However, after using it for a day or so, the Voice Memo application started to malfunction. Sometimes it would not record anything no matter what I did. Other times it would record, but when I left Voice Memo then returned to it, the recordings would disappear. Palm Support told me to return the unit, which I did, and exchange it for a new one. Within one hour of using my second TT2 it started to do exactly the same thing! I'm returning it to Palm and I'll be purchasing a handheld by a different company on Monday. I'd be interested to hear whether or not others have experienced problems with the Voice Memo application.

Also, I'd like to echo the sentiments of another reviewer: The telephone support for Palm is absolutely HORRIBLE. They route their tech support calls to India, as you may know. As a native American, it was almost impossible for me to communicate with any of the tech representatives. They didn't understand me and I didn't understand them. Also, they don't seem to actually know anything about the technical aspects of the Palm products. As far as I could tell they were just surfing the PalmOne website and reading Knowledge Library entries to me. Dealing with them was one of the worst experiences I've had in months. Literally.

Date: 2003-11-12
Worst Palm Handheld
I am very experienced with technology and particularly Palm products (the Tungsten T is my third Palm handheld). The Tungsten T has a delicate cradle - I've replaced three cradles in nine months. Also, I have replaced two of the handhelds for reasons that were not explained to me.
Technical support is nice, but I have yet to have a discussion with technical support that lasted less than 30 minutes!!!! This product has done the opposite of save me time. I am looking into purchasing another brand.

Date: 2003-11-02
Palm Support is Non-existent
I own the Tungsten T2 and it's a nifty piece of hardware with a beautiful display and innovative features. However, mine arrived without the software CD. After two long distance calls to support including total hold times of nearly 50 minutes, I was told I could not obtain the missing software that there were no CDs to ship and nothing they could email me. This means basic Palm apps like the calculator and photo viewer are not present on my device. The representative suggested I return the device (at the expense of the retailer?) and either purchase another one or keep my Dell Axim. Free support for Palm devices only lasts 90 days (after that $25 a call) and they were not willing to help me, unlike Dell which has provided support and replacement without question or cost. The Palm hardware is nice, but the software is nonexistant and the support is laughable. Weigh these factors in making your PDA decision.