HP iPAQ 1935 Pocket PC Review
 |
Manufacturer: Hewlett Packard
Model#: H19.35
Weight: 4..4lbs
Height: 4..4" | | Width: 2..8"
Length: "
|
Average Rating: 4 out of 5 Stars
|
Retail Price: Unavailable
Online Sale Price: $465.99
|
Features:- Dazzling transflective TFT color display with an LED backlight
- Flexible expansion options
- Mobile versions of familiar applications like Microsoft Outlook, Word, and Excel
- Entertainment on the go with games, music, and video
- What's in the box: iPaQ 1935, Stylus, Removable/Rechargeable 900 mAh Lithium-lon battery, AC adapter, USB cable, User Manual
|
User Submitted HP iPAQ 1935 Pocket PC Reviews (cont...)
Date: 2004-03-15
YOU ARE ON YOUR OWN
This product is wonderful when it works 5 Star. I was praising it to everyone and then what do you know 2 weeks after the 90 day warranty expired the unit stopped talking to my computer and then froze and stopped working. I had experienced much of the same that people have written about HP after the warranty expires. They don't care. I was told it was not good business practice to honor the product shortly after the warranty expires. It would cost too much. Cost too much??? I will now instead of praising the product and telling everyone that this is so much better than the Palm and they should look into an IPAQ to avoid IPAQ and HP at all costs because it will cost you in the end. Word of mouth is the best advertising a company could have and HP Strikes out. Either purchase an extended warranty, buy the unit on a credit card that doubles the warranty or STAY away from HP.
Date: 2004-03-04
HORRIBLE
Not able to sync appts. and contacts with my computer. Only tasks made it to the desk top. Warranty expired and IPAQ went dead the next day. I guess it only had a 6 month warranty. :( Support not helpful as the people were very hard to understand and could not help as the warranty expired. Tried to find out minimum cost to send for repair and was sent to many different people and no help. BEWARE IF SOMETHING GOES WRONG AND IT PROBABLY WILL.
Date: 2004-02-20
Followup: If it never leaves the house
HP has inaugurated a whole new level on my personal blacklist.
After I discovered that HP wanted almost the price of a new 1935 to replace the cracked screen, I checked with several 3rd-party repair companies to see if there were any other options. Sure enough, it would be possible to replace only the broken glass touch-screen for about a third of what HP wanted for the replacement---EXCEPT---that, unlike the vast majority of other PDA's, HP will not allow the touch screen layer of the display to be sold separately from the much more expensive LCD layer >for this model<. It would cost almost as much to unecessarily replace the whole screen assembly at another shop as HP wanted for the job. Given that this unit obviously has an unreasonably fragile touch screen assembly (or digitizer) in the first place, this is simply aftermarket parasitism. Avoid at all costs!
Date: 2004-02-17
Fragile product
I was extremely happy with my IPAQ until it fell off my desk onto the carpet, just 2 months after I bought it. It seemed like an innocuous incident--it was in its case and it didn't fall that far. I didn't hear any cracking sound as it landed. A couple of days later, I realized that the screen was cracked. Again, I thought, "That's too bad, but I can live with it." But as I tried to use the handheld, I found that I couldn't do anything in the calendar mode, the touch was extremely unresponsive--I had to keep hitting the stylus on the cover a number of times to get the IPAQ to respond--and the letters were messed up when I tried to write in task mode. (I would aim at one letter, but the one next to it would be what was typed.) I sent it in for repairs and found that it will cost me almost as much as a new one to fix it...$184.00! I was dumbfounded. I thought maybe I'd have to pay $50 or $100 in the worst case scenario. "This isn't covered by the warranty," they said.
Date: 2004-02-13
Poor Service from HP/IPAQ
PLEASE read this before you buy an HP IPAQ product so you know how you will be treated if you should have a problem. I own about 6 HP products between IPAQ's, printers and scanners, and I always chose an HP before any other product, until NOW.
I purchased 3 IPAQ's within 2 months. One for myself, my husband, and my father to the tune of $1350! There are days I don't even use my IPAQ, so it isn't abused. My IPAQ froze up on Thanksgiving day of 2003. It would not do anything, so on Monday, I called HP service, they said they wouldn't do anything because the 1 year warranty had expired. I purchased two of the three on Oct. 4, 2002 and this was November! I thought, oh, this product is only good for 1 year of use?
So I talked to a few "higher up's" in the service area and got told that I am on my own. Then I had my husband call up there and they agreed to send us a box with shipping paid so we could send the unit back for them to diagnose the problem. Fair enough. They call within a week and left us a message telling us that the mother board is shot and it will cost $217 to fix. I just got done paying $450 for the product just over a year ago!! You have to be kidding!! This unit was obviously DEFECTIVE from the beginning. And because of a few days of warranty lapse, HP won't step up to the plate and help at all.
So my husband calls back up there and talks to another "higher up" again (because obviously he got further than I did the first time), and her verdict was that HP will not stand behind their product at all. We have to pay the entire bill. Well I will tell you what, I will not fix this HP product, nor will I EVER buy an HP product again. And furthermore, I am in one of the hugest business markets in the world and talk to customers all day long, and I will be sure to tell them of how HP treats their customers. They should stand behind their product, Period!
If they haven't figured it out, PEOPLE make a business and HP's people and policies are ludicrous! If I have a customer that has a problem and is 2 months out of warranty, I will make our manufacturer stand behind their product and fight for my customer's rights!! It is obvious that HP doesn't care about their customers at all. Good to know!! Beware of big business.
|
