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| Home >> Handheld & PDA Reviews: Apple iPod 20 GB White M9282LL/A (4th Generation) OLD MODEL | ||||||||||||||||||||||||||||||||||
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User Submitted Apple iPod 20 GB White M9282LL/A (4th Generation) OLD MODEL Reviews (cont...)Date: 2006-08-01 I hate this item and regret buying it The loudly touted iPod is a poor piece of technology which breaks easily and what is worse the customer service offered by Apple is criminally poor. There is no help desk so forget about speaking with a human - they don't want to hear it. You can also forget about reporting the problem on their site - they make it difficult. If you manage to negotiate their site, don't expect to ever hear from them. The expensive iPod I purchased freezes after a song or two, and I haven't yet owned it a year. Despite following the trouble shooting instructions, it remains frozen until the battery runs out. There's no way to reset it. Any attempts to pursue the warranty guarantee will cost money for shipping and packaging...there are no locations to bring the iPod to be serviced if its broken. If you want to buy something portable to play your music, be sure to investigate the customer service policies and promises so you don't end up like me! And in my opinion, you're throwing your money away if you buy anything from Apple - my Apple experience was a big disappointment, and an expensive one, but its my last! Date: 2006-07-25 NOT Worth It!!!! Okay so I got this for christmas when it was still worth a lot it was around 300.00 and it worked and worked until around March. It just started getting stuck on hold when it was never on hold and freezing I tried restoring it and I called the company. The man was really nice but they try to trick you into buying a new warrenty. They told me that it had been over 3months and that the warrenty had expired but I had the paper saying 1 year warrenty he said thats for being able to call and that i needed to buy a new warrenty for 59.99. This ipod is not worth one penny. I explained that it started to show a picture of an ipod with a sad face and he told me ipods dont do that. i wasnt lying I am currently saving for a 30gb video ipod and i will be buying everything nescessary and keeping everything that way the ipod will look new when it breaks and they cant say i dropped it. NOT WORTH IT Date: 2006-07-25 Reconditioned IPod I was REALLY worried to spend a couple hundred dollars for a used electronic item, but it turned out to be foundless. It does not even appear to be used, and is in perfect working order. It was also delivered exactly as promised. Addendum - Unfortunately, it did not last more than a few months. Very disappointing after all. Date: 2006-07-23 eight months and it died I bought this ipod for my son; it lasted about eight months and stopped working completely. The manufacturer said it wasn't covered by waranty and the repair price quoted exceeded the cost of the ipod when I bought it! An expensive product for such a short life span. Date: 2006-07-22 Love it, then it quits working Great product when it works. However, after about 14 months of use it totally quit working. My brother-in-law had the exact same problem as me after about 12 months of use. He called Apple, they allowed him to buy an extended warranty (late, $40), shipped it back to Apple and they are in the process of repairing/replacing it. He spent over 1 1/2 hour on the phone with them, however. Great product, but too expensive if Apple is planning on them having a 12-14 month life.
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