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| Home >> Handheld & PDA Reviews: Motorola Q Phone (Sprint) | ||||||||||||||||||||||||||||||||||
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User Submitted Motorola Q Phone (Sprint) Reviews (cont...)Date: 2008-04-24 The WORST phone ever! Where do I begin? Battery...the battery lasts about 10 hours IF you DON'T use the phone at all. I have to turn the phone off when I'm on the subway to conserve some battery life. If I send a few texts and talk for more than 30 minutes, the phone never makes it all the way home. I unplug the phone at 8am, take the train into the city and will have lost a bar during the 45 minute commute. I'm lucky if I get home and it's not yelling at me to charge it. Random reboots...sometimes I'll dial a number, if the timer doesn't show...you know the phone will need to be rebooted BUT if you try to dial the number twice more the phone will reboot on it's own. God forbid you have an emergency... Sometimes I'll try to send a text message and the phone decides to reboot. And sometimes the phone will just be sitting on my desk and work and I'll notice it vibrating...nope no one has called or texted...you guessed it...it's rebooting Phone off...if for some reason your phone looses service...the phone will NEVER locate the network. YOu have to turn the phone off and back on in order to restore service. I've had sprint for 10 years so it's not sprint. The best part is when you turn the phone back on it goes into "Phone off" mode. (No mention of this in the book). The only way I've been able to get out of phone off mode is to dial a number so the phone alerts you that it's in "phone off" mode and will ask you if you want to turn the phone on. So you click yes and your voicemails and texts will appear. If you didn't realize your phone didn't have service when it died (most likely) or when you turned it off, you won't pay attention to see if it's in "Phone off" mode and you won't receive a call or text until you "turn in on". I know...it's already on but only in the sense that it's eating away at your battery you're not connected to the network. Lapse...I think the brain of this phone isn't connected to the rest of it's body because sometimes I'll press a button and literally have to wait 5 seconds before the phone realizes someone is trying to use it. 5 seconds may not feel like much but in 5 seconds you could make a call, have the person tell you they'll call you back and hang up...meanwhile the Moto Q users are still waiting for their phone to wake up! Alarm...only one alarm so set to the most important time and keep it moving. Battery...did I mention that it sucks?? :) Background applications...any functions you use stay running in the "background"...helping drain your battery. You have to go into task manager and end all applications otherwise they stay on until the battery drains...it will...no worries! Is this enough of a reson to not get this phone? I hope so??? Date: 2008-04-21 Batary Ithe phone is great for its features but the batary life really SUCKS can barly get throught one work day with one charge, and thats if i really dont use that much. Date: 2008-04-17 A list of problems for you Summary: aggravation awaits you Details: No notes program "gwes.exe" crashes repeatedly sometimes you can't hang up pressing the picture button often leads to no response the ringer can't be readily muted the battery runs out very quickly - a half hour phone conversation can do the phone in when you are writing an email, be prepared for calendar entries to repeated kick you out of what you are doing - I got kicked out 4 times while writing a single message, requiring 3 keystrokes to get back in interrupts me every morning with a stupid "Charge Complete" message - thanks, but I knew that! the UI is clunky, compared to the blackberry very unintuitive to configure, with regard to screen brightness, ring volume, etc. the call button sometimes doesn't work, requiring a power off/on reset of the device Date: 2008-04-10 Don't try to use the warranty service Good phone but unbelievably poor customer service and a useless warranty. While I have enjoyed using my Moto Q over the past six months, its keyboard broke recently and I made the mistake of sending it to Motorola's warranty service facility in McAllen Texas. Although they repaired the phone, they then lost it within their facility. Their service web site lists it as "Shipped", but Fedex never received it. It's the classic mixup: each company is satisfied that the other company has my phone. The real problem began when I tried to get someone at Motorola to help me retrieve the phone. I talked to about 10 people in Motorola's outsourced customer service system and they all apologized for my inconvenience and then transferred my call to another person outside the US. None of them could actually help me -- they're just computer jockeys 6000 miles away with no real knowledge or access to anything in the US. Motorola's repair center at 5700 South International Parkway in McAllen Texas is really a front for the actual service center just across the border in Reynosa Mexico. Both places are essentially walled off from the outside world and if they make a mistake, there is nothing you do can fix it. Kiss your phone goodbye! The service situation at Motorola is grim and it's a reason to think twice before buying anything from Motorola. Since I won't be sending them anything for warranty service ever again, I will treat Motorola products as if they come without any warranty. If only I had just paid for local service and ignored the useless warranty. Live and learn... Update: A US customer service person at 888-355-8422 finally contacted me and promised to track down my phone. Sure enough, it arrived a few days later. However, Motorola couldn't find anything wrong with it. They evidently didn't read my short, clear description of the phone's keyboard problem. It is completely reproducible and it makes the phone unusable. I am so fed up... Do not buy a Moto Q. Date: 2008-02-25 Expensive & Not Worth it! I wish I had something great and positive to say about this phone. Sure it has some nice features, that is if you can get them to work and not, A. Drain the battery, B. Freeze up, C. Takes forever to access your e-mail. Why have these great features if you can't utilize them fully? I have had this phone a year and the problems are getting progressively worse. While checking my e-mail, if I get a text or a phone call and I try to exit the e-mail it will freeze up on me, I will have to power down the phone, and start it back up. It takes sometimes 5 minutes to download messages from e-mail but many times It won't download at all and I have to again restart the phone. Every time you restart the phone it further drains the battery. A charge on the phone doesn't last even a day, normally mid afternoon I have to charge it up again. Every time I finish using an application I go into task manager and delete that task so it isn't further draining the battery in the background. If I have the phone on the charger and I have to power down the phone due to some quirky behavior as mentioned above, when you turn the phone back on there is a weird looking battery icon flashing, almost as if the phone doesn't realize it's already being charged. I then have to unplug the phone from the charger, power the phone down, turn the phone back on then put the phone back on the charger. Then there is the mysterious signing in to MSN Mobile. The phone will sit there and try to sign it's self in. There again I'll have to go into Task Manager and try killing that application, sometimes this works sometimes I will have to power the phone down. While Sprint has been as helpful as possible, one customer service representative, did tell me that cell phones with Windows operating systems on them have had many problems. The giant conglomerate we all know really fell down on msn mobile. I will never ever get another phone with Windows application on it!! While I have yet another year on my contract, Sprint offers you $75 dollars off on a new phone after your 12th month of service. It's not a lot of money toward another phone, but to me right now it's worth it to get another phone I don't have the hassles with I've had with the Motorola Q. Six More days! I can't wait!!! The next phone I get I am going to really evaluate it and if I'm not happy with it, I will return it before the first 30 days is up so I am not stuck with another LEMON again. If you're considering the Motorola Q my best advice I can give is, reconsider.
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