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| Home >> Handheld & PDA Reviews: Archos 605 Wi-Fi Portable Media Player (160 GB) | ||||||||||||||||||||||||||||||||||
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User Submitted Archos 605 Wi-Fi Portable Media Player (160 GB) ReviewsDate: 2009-01-08 So far, Not easy! If this product could do what it SAYS it could do, then I'd have no problems. I consider myself semi-savvy with technical gadgets; the problem is NO instructions!!! The instructions included are sketchy at best. Tech support??? Forget it. I was on hold for almost 1/2 hour, and a woman finally answered that rushed me off the phone. She spoke really fast and said that the agents were busy, but one of them would call me right back. 5 hours later, I'm writing this, and I still don't have a phone call back. Their recording warns people not to call on Monday or Friday because its their busiest days; I'm calling on a Wednesday night and can't get anyone. And the monotone recording of a man who continues to tell me how important my call is to Archos gets wildly annoying after 45 minutes. There's really no excuse for that. I purchased this because I record a lot of things on my Dish network DVR, and Archos and Dish network have a partnership with this gadget - when you use the dvr to record your shows, you can download it "easily" to the Archos device. Problem is, there are NO instructions - you literally have to search them out on your own, scouring tech sites to put all the pieces together. They brag about their excellent customer service, but we consumers know better. Finally, after reading countless forums, I was able to get it to work (on my own). I will update everyone after I am (finally) able to use the product, but like I said, I'm SO not impressed right now. User-friendly guides would be a great improvement. And a live chat feature would be handy as well - come on!!! Get into the new millenium!!!!! Date: 2009-01-07 too bad it will break on you This could have been the best video player out there, but the product will break on you within a year. I already went through 2 of then, and I will no longer be an Archos customer after my experience. Until they improve their customer service and quality of products, stay away...far far away... Date: 2009-01-04 GPS QUIRKS AND CUSTOMER SUPPORT I bought the 605 wifi gps system which arrived only the next day. I tried to load up the DVD for the GPS only to realize that the 13 character map code was invalid. I called customer support to resolve the problem. After being on hold for 48 minutes a lady came on and promised to send me a new code within 24 hrs. Today is day 5 and I still cant get through to support/ customer service. On day 6 I was put on hold for 1 hr 17 minutes only to be cut off at the end. since then I have sent 7 e-mails but no reply. I have requested a return merchandise number but no reply and this is day 2. now i have the device but no gps and no ending solution to my problem. I would strongly advice people to stay away from this product (gps attachment) because there are too many unanswered questions which customer service/ support services are unwilling or unable to resolve. Date: 2009-01-01 Great product I don't understand the 1 and 2 star ratings on this device. although it has been replaced with the Archos 5 - same device in a sleeker, smaller package - the 605 is a great PMP at this price. I have mine for 2 years now and it works flawlessly. If you want a proprietary system that you are locked in to buy someone's media, then don't by an Archos. If you want an open system that looks like a hard drive to your computer and you can transfer ANY file to, then Archos is for you. In fact if you have DISH Network, Archos provides free software on their site to transfer movies (non-HD) from your DVR to your Archos. Overall, Archos is a great PMP and I highly recommend it for ALL your media requirements. Date: 2009-01-01 Save you $ Total piece of crap. Returned it after a week of use. Better products out there. Crappy support from Archos.
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