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| Home >> Handheld & PDA Reviews: Samsung YP-P2JCB P2 8 GB Touchscreen Bluetooth Portable Media Player (Black) | ||||||||||||||||||||||||||||||||||
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User Submitted Samsung YP-P2JCB P2 8 GB Touchscreen Bluetooth Portable Media Player (Black) Reviews (cont...)Date: 2008-06-11 product is good software wise... hardware wise not so great.... customer service is horrible I just wanted to know what other people thought of this... Today, I put my P2 in my pocket to store during one of my classes. I took out the player at the end of class only to find that my P2's screen was cracked. Now, I knew the player was a little weak by the looks of it, and would think it normal if only the inner lcd screen had cracked (this is normal with ipods... i have seen in happen many times). my case is different though. How in the world can the outer screen crack? So... just when i thought there was nothing that could be done about it, my friend told me to call samsung to see if they could cover it under my warranty. although knowing they probably wouldn't cover it, i called anyways with the intention of informing them how cheap and weakly made their player is (with little hopes of getting it fixed without anymore money coming out of my pockets). I called samsung's product customer care line. Jane told me it was not going to be covered by warranty and that i would have to get it serviced for an unknown amount. Let me side track and tell you about my previous service i received for this same player. I had sent my player in for service early in January of this year because the player wouldn't turn on. 3 weeks later I received my player (they had told me it would take approximately 2 weeks) saying that i had put DRM files into my korean firmwared player. woops my fault. i thanked samsung for fixing it... but they did more than just fix it. I sent the player in as a brand new player without any scratches and everything about the player was normal. When i got it back, there were couple scratches, places where you could see the service technicians had attempted to open the player (some of the black under the outer glass was gone), and when i pressed on the screen for awhile, you could see spot(s) where the outer glass and inner lcd screen was touching (the spot was there for ~10 seconds each time). Not wanting my player to worsen by sending it in to obviously incompetent technicians and not wanting to wait another 2-3 weeks to get my player back to "original" state, i decided to ignore the minor issues and just keep using my player. Back to the original story. So I told jane at customer service that i did not feel safe in sending in my player to the incompetent staff. After i told her that it did not make sense that a screen can crack by putting it in a pocket, she transfered me to the customer relations department giving me a reference # to use. (great... i'm marked with a # same as all customer support in this world... what happened to the old "I'll transfer your call, AFTER I inform the next support person of the situation" rather than "Here's a number. Give it to the next person and she'll do the best she can. Next person" attitude) So Christina (i won't give her agent number away) at customer relations gets to answer my call. I tell her everything once again. She puts me on hold (she put me on hold after i gave her the reference number too... i didn't understand that. supposedly her computer had to gather the information. couldn't she just stay on the line while her computer loads? it only takes a maximum 1 minute to load.) and says, "i've reviewed your situation and for the player being scratched... we can't do anything since your service was in january." i didn't really care about the scratch. next she says, "As for the screen it is not covered under our warranty seeing as it is "cosmetic damage" and i do not know what happened in your pocket." great... just because samsung wasn't able to produce a durable and strong player, the customer needs to dish out more money to fix samsung's mistake? I've owned and HAD planned to own many samsung devices and HAD been proud to say samsung is a korean company (seeing that i'm also korean) but after this incident i'm disappointed and it's discouraging for me to buy another cheap quality device that comes with cheap quality service. After Christina told me I needed to pay for the damages if I wanted it fixed, I asked her how much it would cost me. After being on hold for ~5 minutes, she gave me the number to CVE (apparently the service center) and told me to ask them personally. Apparantly their warranty doesn't cover "cosmetic damages" whatever that means... but what i don't understand is how the player's OUTER screen (forget about the inner) cracks by just putting it in a pants pocket. Even ipods are this cheaply made. Am i really being unreasonable to ask samsung to pay for their weak player? Date: 2008-05-30 the apple breaker! My Bias present in my review below: After much anticipation and anxiety from reading ALL reviews out there bashing and praising this device, I overcame my schizophrenic indecisiveness and chose this 8gb P2. I'm not exactly anti-apple: I do recognize how overpriced all their products are for what they offer (style + little bit of new tech.) while understanding the light (tiger's low resource sipper unlike vista's gargantuan resource hog), succinct, easy user interface that allows any person on the IQ spectrum to use it efficiently (hence all the obvious bias in the eerily parallel opinions of mac users/lovers) without even knowing a thing about it. I appreciate simplicity/design, but not to the detriment of my wallet. I'm a somewhat tech savvy, windows using, dexterous musician. I've used all ipods, iphones (wonderful products to use, not to own), owned lexars & creatives (horrible interface btw), even sony's (don't ask) and have to say I've stuck longest to and prefer my refurbished black 8gb ipod nano (sorry anti-applers out there). My Review (by order of importance) Touch Interface: To my chagrin, it turned out to be easy to learn and HIGHLY sensitive to touch (no pressure required, even registered my fingers through at least 20 pages of a novel I was reading) Details: Near 180 degree viewing angles (really nice), smudges and prints will happen but with the screen protector and bright screen, it's not a problem. View-ability-wise it definitely had to be viewed with near full brightness in direct sunlight but otherwise minimum brightness sufficed even in well-lit offices. I LOVE that it allows shuffle playback within a folder/playlist (this was not possible on the nano), and I didn't really need to view the screen since I love shuffle, so, just it's as easy to operate while driving as nano (for shufflers). For non-shufflers, tough luck, it's hard to train your thumbs on a screen without dedicated buttons for skip, but if you really wanted to, you could just use a Bluetooth with A2DP to control it or even make a playlist specifically for driving. Syncing: Making playlists was a snap if you were willing to put all the music in with its software. It automatically senses the artists, album, and song title attributes as found in windows media player. Battery Life: It was very apparent that it was calculating its battery life as it went along. Switching from video to music files always increased the meter by a bar or two. No complaints (actually felt annoyed trying to run the battery down playing the same video over and over) Hardware: It actually shipped with the bottom left corner of the screen a millimeter lifted off from the back, (I was disturbed by this, bad Samsung, bad) though a deliberate forcing the two back together fixed this (felt gummy, didn't actually snap back together, more like squished). It doesn't have an external speaker, so the alarm is useless unless connected to speakers/headphones whether wired or through Bluetooth, whatever suits you. New firmware: more customize-able menus (can put up own pictures, can choose from variety of fonts and icon styles), games, bluetooth pairing, [details: visualizers are lame except for the bars since it is actually in time with the music] To those Apple Addicts out there: step up the learning curve or grow an attention span! All that complaining really makes one wonder how you all survived before apple's OS or some other dumbed-down interface came about! By the way, notice how Samsung chose a product, and left it because it was made stylish the first time unlike the nano-whatever-number-of-generations and ipod-whatever-number-of-generations. To the tech savvy or recent generation(s): you'll have no problem using this device, even if you have let yourself get lazy by using an apple product for the past few decades! Just protect the screen. Personally, I'm using the clear sticker that is used to protect the screen protector on the screen, simply because it helps the fingerprints just as much, and works! Technically, it comes with more than one screen protector if you look at it that way. To everyone else: I would HIGHLY recommend at least trying this product. It's relatively cheap for a touch interface media player, and works really well with bluetooth phone calls. Wouldn't say it's for people who give up after a few tries (the cosmos menu takes some getting used to), but it is SO worth it. And, if you can, wait till the 16gb version comes out in the US (it already did for Korea, Europe, and Canada) middle of this year. Date: 2008-05-04 Good value for money! - EDITED - Beware of samsung service I have edited my existing review after my latest experiences.. I am not the only one in the same boat after searching through the internet. Samsung after-sales service is literally in stone-age or non-existent. You would need to have all the luck in your world on your side to get this serviced.. But hey, wait a second we are talking about how the product itself fares.. Not samsung.. The product is a one helluva player as long as it works.. The problem is, having a made in china tag, it has been quite prone to turning faulty.. And once it happens.. let me tell you.. you are 100% S-C-R-E-W-E-D. The first place i went to look out for help was the samsung website of course.. They told me to register the product first and create a login id.. I have been trying that for a month now.. No success.. I live in India and i bought this @ amazon when i was in USA. I called the local samsung head office.. All the rep. could say was.. P2.. is that a mobile phone? I never even heard of that model.. Okay.. since i have the US warranty, if i go to US again, i can replace it right?? I logon to samsung site again and check out the service centers in US.. There is one in NJ, New York.. So, if you live anywhere else in US.. bad luck buddy.. Next i go to the P2 support forums.. And to my surprise, there are other people like me, who are in US who have managed to ship it to customer support.. Problems range from.. - You need to spend an entire hour to get access to a CSE even after which you cannot be guaranteed of a response. - The shipment was not received at the customer support center even though UPS says that it was delivered - The support center is out of stock for 8 GB models and cannot replace it for a couple of months until they get the next shipment I now actually need to shift my residence to USA if i need to have any hope of getting this serviced.. Guess i should have heeded my granny's advice and got that ipod touch instead Date: 2008-04-27 What a great mp3 player... I recently bought this mp3 player and I love it! I wanted an mp3 player that could do videos, music, and pictures, so I got online and this one really stood out. According to all the reviews the video is amazing (very true), its a great player (true), and many other things. I haven't found anything really wrong with the player. It's easy to use, I didn't have a problem with the touch screen, and it comes with software which makes songs, videos, etc. easy to put on. I did read that people had problems putting videos on the player, I didn't. I simply used 1, 2, 3 movies to PSP and it worked fine. Later when I was putting the videos on using the samsung software all I had to do was update it and where it asked for the quality of the video I had to click "convert the video" and then it was on the player. It does take a while for the videos to be put on the player. The music quality is great the one thing I DO NOT LIKE is I had to go in and manually put in all the album art (which took a long time). I had to save the picture to my computer and then put it on the player, which took a while, but I think it was worth it. so if you are looking for a good mp3 player with new technology (such as bluetooth...I have not yet used bluetooth yet though) I highly recommended this one. I shopped around and although this one is a bit pricy, it is a good one and defintly better than an Ipod (which I am totally against)! I would recommend updating the player, it's not hard, just go to the samsung website and go from there, it gives the player more features. And I would like to say I know there will be a 16 gb version on the market soon, if not now (it is already available in Canada). So I hope this review is helpful I would strongly recommend the player to anyone, it's great and I have not come across any problems with it! Date: 2008-04-26 Excited Samsung P2 I purchase was a birthday gift; I was very please with the packaging of my P2. The person who received this gift was very happy and excited with the thin appearance, the black color, and the wide screen. All of the attachments were included, the earphones were comfortable for your ear. I'm happy that their are happy with the Samsung P2 and the many feature it offer such as bluetooth capabilities, video and music downloads and the slick thin look. The Samsung P2 is thin enough to put anywhere you want. Would love for someone to get a Gift like this for me.
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